The RealReal is the world’s largest marketplace for authenticated luxury consignment. With millions of shoppers and consignors, four retail stores in LA, NYC, and SF and 10 Luxury Consignment Offices across the country, we are transforming the way people buy and sell luxury. We put every item through a rigorous authentication process overseen by our team of 150+ experts, including luxury brand authenticators, gemologists and horologists.

Our team includes GIA-certified gemologists, horologists, handbag pricing specialists and home and art curators with experience from the largest brands and auction houses. Their combined 200 years of experience gives them the unique ability to assess your luxury accessories, jewelry and watches, taking into account gemology, material value and marketplace demand. We provide transparent education about the market value of your items.

The RealReal is committed to education, honesty and transparency. Where other sellers act as middlemen — offering you a low buying price which they mark up — our incentives are aligned with yours: to price your pieces at the highest market value. We only make money when you do, and the more you earn, the more we earn. With our expert knowledge base and innovative marketplace, we’re uniquely positioned to get you the best value.

Our goal is to sell your items at the highest possible price within the first 30 days. We apply our pricing algorithm according to designer, item type, age and condition. We have sold millions of items representing over 750 designers, giving us the ability to optimally price your items for sale.

You will need a mobile phone, tablet or computer equipped with a video conferencing application. Quick tips: connecting to WiFi tends to work best, the more light the better, and you can use speakerphone.

Curbside Drop-Off: Simply arrive at your appointment time and a concierge will assist you. You do not need to bring anything other than your items, and you will be provided with an email receipt for the items you drop off. 

In-Person Drop-Off: When you arrive, a member of our consignment team will greet you to assist you with your items. You do not need to bring anything other than your items, and you will be provided with an email receipt for the items you drop off. 

Virtual Expert Valuation: We will send you a confirmation and give you the opportunity to upload photos of your items in advance. At the time of your appointment, we will call you at the number provided via video conference. Our expert will discuss the potential market value pieces of your pieces, provide price estimates, and answer any questions you may have about the consigning process at The RealReal. You can request to mail in your pieces, free of charge, to receive an official valuation document, with no pressure to consign. If you do choose to consign, we will arrange for free UPS pickup of your items.

In-Person Expert Valuation: When you arrive, you will meet with one of our experts as well as a Luxury Manager in a private valuation room. As our expert inspects your pieces, our Luxury Manager can answer questions you may have about the consigning process and the company. The expert will review the market value of your pieces and you will have the option to consign. Security is on the premises at all times. When scheduling your appointment, please let us know if you have any special requests.

We’re taking a number of precautions to create a safe environment for our consignors and our team at our stores and Luxury Consignment Offices, including:

• Performing temperature and wellness checks for anyone entering our locations
• Requiring everyone inside to wear a mask at all times
• Limiting the number of people onsite to support social distancing
• Placing hand sanitizer stations at entrances
• Designating restrooms for employee use only
• Cleaning surfaces hourly and deep cleaning weekly

In all locations we have enclosed podiums staffed with curbside concierges (or signage with instructions for contacting a concierge) to accept consignment drop-offs outside. We require all consignors to wear masks and observe social distancing markers if they are waiting in line. 

When you consign, you receive payment by check, direct deposit or site credit (+5%) when your item sells. Consigning will earn you the highest commission rate, but you only receive payment once items sell. When you trade your items, you will receive payment upfront (within two weeks) in the form of The RealReal site credit. When you sell your items, you will receive payment upfront (within two weeks) by direct deposit.

There are several ways to consign. You can schedule a virtual consignment appointment to speak via video with a Luxury Manager who can help you sell your items. Or, if you are near one of our stores or Luxury Consignment Offices, you can schedule a time to drop off your items, either inside or at our curbside concierge. Get started here.

Our commission structure is based on our consignor loyalty program: RealReal Rewards. With RealReal Rewards, the more you consign the more you earn and the more benefits you receive. Commission rates are based on net sales during a one-year commission window, along with exceptions for item commission rates. Item commission rates allow you to earn more for in-demand, high-value pieces. Lower-value items with less demand have lower commission rates. To see the details of our RealReal Rewards program and commission rates as well as item commission rates, click here.

Yes, you can view the status of current and past consignments in the My Sales section of your account.